Frequently asked questions about PayPal

What can I do after receiving a request for checking Instant Payment Notification (IPN) server status from PayPal?

After receiving payment from PayPal, the system tries to assign it to a particular order. However, it's not always possible (e.g. when order is recorded by panel later than the payment itself). After indicated number of such attempts, PayPal automatically sends information. The only real consequence of this is the necessity of activating IPN again in PayPal settings.

Where can I find Instant Payment Notification (IPN) in PayPal?

IPN in PayPal can be found in Profile > My sales tools > Instant Payment Notification. Address to enter there can be found in payment profile in PayPal settings.

What is PayPal Seller Protection?

Seller protection means the ability to return funds or remove a charge by PayPal when:

  • a chargeback or charge removal has been issuead, which PayPal transaction status is Unauthorized payment
  • a chargeback or a claim has been issued, for which a seller provides Did not received a product reason

To be granted Seller Protection, you should present a postal or delivery receipt, according to the conditions of PayPal agreement.

What requirements have to be met to use Seller Protection?

To use PayPal Seller Protection, you should make sure whether:

  • a product is in accordance with the description
  • a products was not delivered/picked up personally
  • purchased product is a physical item
  • seller's account has to meet requirements which were listed in the agreement with the PayPal service user
  • a parcel has to meet requirements which were listed in the agreement with the PayPal service user
  • a product has to be sent to the shipping address specified on transaction details page
  • a single payment was made in the transaction, as partial or installment payments will not be accepted

Which currencies are supported in IdoSellShop integration with PayPal?

Paypal integration enables receiving payments in the following currencies: AUD, CAD, EUR, GBP, JPY, USD, NZD, CHF, HKD, SGD, SEK, DKK, PLN, NOK, HUF, CZK, ILS, MXN and RUB.

How to enable cash back returns for Paypal?

Cash back returns are available for all payments made via PayPal, from the level of an order card in the IdoSell administration panel, as long as the order is in process. After the order is sent, a refund can be issued via the returns management. The same as in case of orders, a refund can be confirmed on a return card in the Refunds section of the administration panel.

How fast will a customer receive money from a cash back?

Cash back is transferred to PayPal in real time and its management depends on the payment system. The operation is normally accepted by PayPal within few minutes. In case of card payments, the refund is made to the card, in case of other payment methods – to the PayPal balance. Final refund is made within a few days.