Seller protection means the ability to return funds or remove a charge by PayPal when:
To use PayPal Seller Protection, you should make sure whether:
Paypal integration enables receiving payments in the following currencies: AUD, BRL, CAD, CNY, CZK, DKK, EUR, HKD, HUF, ILS, JPY, MYR, MXN, TWD, NZD, NOK, PHP, PLN, GBP, RUB, SGD, SEK, CHF, THB oraz USD
Cash back returns are available for all payments made via PayPal, from the level of an order card in the IdoSell administration panel, as long as the order is in process. After the order is sent, a refund can be issued via the returns management. The same as in case of orders, a refund can be confirmed on a return card in the Refunds section of the administration panel.
Cash back is transferred to PayPal in real time and its management depends on the payment system. The operation is normally accepted by PayPal within few minutes. In case of card payments, the refund is made to the card, in case of other payment methods – to the PayPal balance. Final refund is made within a few days.
If the order to which the payment is reversed is still in progress, its status will be set to "on hold" and this information will go into your order history.
If the order has already been shipped, its status will not be changed, but the information about the withdrawal of the payment by PayPal will be noted in its history.