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IdoSell

We handle hundreds of thousands of transactions generated by thousands of IdoSell online stores every day. What we create and describe in this section is the valuable knowledge resulting from hard data, analyses and our observance of Polish and global e-commerce

Product blog - IdoSell online stores (February 2017)


How to accept complaints without having to engage store staff? Provide your customers with a self-service complaint wizard (RMA)
2017-02-28

From now on, you can handle complaints remotely by evaluating pictures and description of the defects provided by the customers. This way, you enable sending pre-verified complaints, while giving your customers paid return shippings to the store (you cover the cost yourself or settle with the customer). You will save a lot of time and money when handling complaints, and customers will receive your decision, as well as products or money, faster.

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