PREMIUM support plan

Operators of large online stores are accustomed to the fact that their partners get to know their needs, as well as the structure of the company in-depth and propose solutions facilitating functioning in the e-commerce. Continuous rush and a fast-growing market requires our consultants to be multitasking and able to adapt. That is why, a PREMIUM plan has been created.

Thinking about the largest online stores and those who expect the highest standard of service, we have created a custom, individual plan of technical and substantive support called PREMIUM.

The basis of the PREMIUM plan consists of a special, assigned group of experts who are available under a dedicated phone number and deal with all queries of your company. A group of supervisors also tracks projects, as well as new options available in our system and prepares proposals for their use in your shop, also advising on development issues. Each group of experts has a coordinator who monitors support and projects which are run for you.

PREMIUM support plan in a few words

  • each customer with a DC16 subscription plan and higher, receives the PREMIUM support within the price of a subscription
  • every month you can decide to spend 2 hours on a remote or direct training in the IdoSell office
  • a trained group of experts headed by a coordinator takes care of you
  • we do not rely on knowledge of only one person, so our experts do not only answer your questions, but are your personal advisors
  • you call at a separate phone number dedicated for premium customers

What is the difference between the PREMIUM support plan and standard support plans?

Standard support plan PREMIUM support plan
Access to the technical support hotline
The possibility to use the ticketing system
A dedicated group of experts available from Monday to Friday 8:00-18:00
A dedicated coordinator
Receiving information about important changes
Individual counseling and providing developmental suggestions
The possibility of organizing trainings outside the IdoSell office (according to the price list)
Training for employees of a client at the IdoSell Shop office Paid (£30/35€ per hour) 2 hours a month free of charge, additional ones are charged (£30/35€ per hour)