Operators of large online stores are accustomed to the fact that their partners get to know their needs, as well as the structure of the company in-depth and propose solutions facilitating functioning in the e-commerce. Continuous rush and a fast-growing market requires our consultants to be multitasking and able to adapt. That is why, a PREMIUM plan has been created.
Thinking about the largest online stores and those who expect the highest standard of service, we have created a custom, individual plan of technical and substantive support called PREMIUM.
The basis of the PREMIUM plan consists of a special, assigned group of experts who are available under a dedicated phone number and deal with all queries of your company. A group of supervisors also tracks projects, as well as new options available in our system and prepares proposals for their use in your shop, also advising on development issues. Each group of experts has a coordinator who monitors support and projects which are run for you.
|Standard support plan||PREMIUM support plan|
|Access to the technical support hotline|
|The possibility to use the ticketing system|
|A dedicated group of experts available from Monday to Friday 8:00-18:00|
|A dedicated coordinator|
|Receiving information about important changes|
|Individual counseling and providing developmental suggestions|
|The possibility of organizing trainings outside the IdoSell office (according to the price list)|
|Training for employees of a client at the IdoSell Shop office||Paid (£30/35€ per hour)||2 hours a month free of charge, additional ones are charged (£30/35€ per hour)|