Most of you probably already know how well structured some of the better known technology manufacturers' RMA systems are. Some of you probably wonder how expensive such systems are. IdoSell Shop provides a comprehensive complaints / RMA module out of the box, at no extra cost! You can now efficiently process incoming complaints, even remotely.
Would you like to turn a negative situation into an opportunity for retaining customers? Make the complaints process as easy and customer friendly as possible. It is in your brand's best interest to build a positive image by adhering to the law, offering product returns and making it possible to file complaints for defective products. IdoSell Shop provides a complete complaints module, on par with the the most sophisticated, custom built solutions.
We created the RMA module in close cooperation with some of the most experienced businesses. One of them was our client - Gun-fire.co.uk - a prominent distributor of airsoft weaponry and supplies. Due to the nature of the market they operate in, broken products are a common occurrence, which is why they required a universal complaints and returns module. We took extra effort to listen to different businesses' requirements, and the resulting RMA module can be used by any type of company.