We always apply the principle of minimum formalities for all procedures, including the unpleasant ones. Same applies to the IdoSell Shop contract termination procedures.
In case you want to end your cooperation with IAI S.A., you have to terminate the IdoSell Shop service contract. The standard period of notice is 2 months and it comes into effect at the end of the month. It means that if you send a contract termination letter in the middle of the month (e.g. 15th of April), the period of notice will start from the beginning of the next month (1st of May). The period of notice may be extended up to three months upon your request.
If you decided to terminate the contract due to difficulties with initial configuration, lack of time or issues with launching your shop just let us know and we will do our best to help you out. Together we can make it work!
Remember - we are at your disposal!
We are here for you! You can contact our experienced Support Department or our training consultants who will help you set up your administration panel. If you don't have time and you need someone to do it for you, just let us know and we can offer you a turnkey implementation. We will prepare your panel for active sales and our graphic designers will personalize the layout of your shop in one of the ((uk/shop/implementation packages)) or as a set og small individual tasks. It is up to you and the needs of your business.
Shop implementation is not always a quick process and we will do our best to help you with it. Remember that you can always contact us and we will help you through this period, in order to enable you to start selling.
Do you have any questions regarding contract termination? Check the frequently asked questions section for more information.
In order to terminate the IdoSell Shop contract it is required to send a letter of termination by mail to our headquarters.
Documents sent via a ticket or electronic mail will not be accepted, nor will telephone calls. The exception is a letter of termination signed with a qualified electronic signature which can be sent in a ticket.
Yes. If you have a qualified electronic signature it is enough to send the termination letter in a ticket.
The termination letter must be a formal letter. It is therefore necessary to include information about the sender – company name and details, and the addressee – IAI S.A. It is required to provide your Client ID (ATTENTION: letters without the ID will not be accepted) next to the company name.
In the body of your letter please describe the reason for the contract termination and information about the period of notice. We can apply the standard 2-month notice period or the 3-month one upon your request in the letter.
At the end of your letter please place your legible signature. Remember that it is required that the termination form is signed by individuals who have legal right to represent the company. Lack of such signature or a signature of an unauthorized individual renders the termination letter void.
The standard period of notice is 2 months and it comes into effect at the end of the month. It means that if you send a termination letter in the middle of the month, the period of notice will be counted from the begging of the following one.
Standard period of notice, in case of the open-ended contract, is 2 months. We can extend it up to 3 months upon your request. Remember to include such a request in a termination letter.
A termination letter, in case of a fixed term contract, can only be sent 2 months before the fixed term contract ends. Only then can you place a resignation along with general terms. After 2 years the fixed term contract changes to an open-ended contract automatically.
Yes. If you don't want to write a resignation letter yourself you can contact us and we will send you a resignation form to fill in and send back to us.
Yes. Information about a contract assignment procedure can be found here.
In case of any doubts please check the IdoSell Shop Terms & Conditions and the agreement. Remember that these documents provide the up-to-date and bonding regulations regarding the IdoSell Shop contract termination.