After receiving payment from PayPal, the system tries to assign it to a particular order. However, it's not always possible (e.g. when order is recorded by panel later than the payment itself). After indicated number of such attempts, PayPal automatically sends information. The only real consequence of this is the necessity of activating IPN again in PayPal settings.
Seller protection means the ability to return funds or remove a charge by PayPal when:
To be granted Seller Protection, you should present a postal or delivery receipt, according to the conditions of PayPal agreement.
To use PayPal Seller Protection, you should make sure whether:
Paypal integration enables receiving payments in the following currencies: AUD, CAD, EUR, GBP, JPY, USD, NZD, CHF, HKD, SGD, SEK, DKK, PLN, NOK, HUF, CZK, ILS, MXN and RUB.
Cash back returns are available for all payments made via PayPal, from the level of an order card in the IdoSell administration panel, as long as the order is in process. After the order is sent, a refund can be issued via the returns management. The same as in case of orders, a refund can be confirmed on a return card in the Refunds section of the administration panel.
Cash back is transferred to PayPal in real time and its management depends on the payment system. The operation is normally accepted by PayPal within few minutes. In case of card payments, the refund is made to the card, in case of other payment methods – to the PayPal balance. Final refund is made within a few days.