We would like to welcome you as a new IdoSell.com user

We are very pleased that you have decided to order the IdoSell.com for your company. In the welcoming e-mail you received access data to the administration panel (Panel address, login and password). Below you can find further basic information.

INITIAL INFORMATION

Administration panel is almost empty and does not contain any information. You will complement these information on your own by using the tools that we provide you with. Please carefully check the ADMINISTRATION tab, complement the company details and create additional accounts for your employees who will also work in the Panel.

At the stage of implementation we act in accordance with the Installation Procedure.

HELP AND SUPPORT

If you have problems signing in to the Panel, which makes adding tickets not possible, please send an e-mail to the admin@iai-sa.com address. This address is always helpful, especially if you will not be able to use our hotline or Ticketing system.

If you have any problems with using the IdoSell.com service or experiencing any post-installation problems, please refer to the forms of provided technical support, which are described on the Total Support page. Please note that this page also contains information about proposal of training in using the IdoSell.com, performed in one of the convenient forms for our customers. 3 icons of communication system are available on the main page of the Administration Panel.

First aid can be also obtained by reviewing the FAQ's concerning the various options available in the administration panel (available at the IdoSell.com webpage). To receive immediate assistance, please call our helpline.

We also remind of the need of reading the IAI-News, which inform about the most important changes, plans and all the things that are happening in IAI.

AGREEMENT

If you have not already done so, please print the agreement for the payment by transfer (CL3 form), that came before the installation procedure, and deliver it within 7 days.
The agreement form (CL3) can be always found at page concerning the IdoSell.com agreement confirmation.

Check before sending the signed agreement:

  1. If each page is signed.
  2. If you have attached to the agreement a copy of following documents:
    1. A copy of a company registration document,
    2. A copy of VAT number or EU VAT number certificate.

Registration documents of our company can be found at Company documents webpage.

VAT INVOICES AND PAYMENTS

According to the concluded agreement, your current minimum balance is 0 EUR/GBP. This means that the IdoSell.com works exactly as other pre-paid systems. Please, always monitor your balance. You can do this via Administration Panel - REPORTS & FINANCES \ Settlement with IAI S.A. Through this section you can check your balance or pay outstanding invoices at any time.

Invoices for the IdoSell.com service can be downloaded by signing in into the Administration Panel and going to the REPORTS & FINANCES tab, to the Settlement with IAI S.A. subpage. The invoice should be approved after ensuring that it has been issued correctly. Once approved, a duplicate will appear in PDF format, which can be printed. In your Administration Panel only one paid invoice can be found - the one for the installation of the store.

Further invoices will appear on the same page. Please monitor the status of your payments and balance, because exceeding the maturity date will result in blocking the store and even its removal.
If you were not allowed to have a debt limit, remember to regularly check the status of your balance, from which various services are paid, such as maintenance works, sending an SMS or others. So check your balance regularly not to achieve the level 0, and thus temporarily disabling the shop operations.

DOMAIN

To purchase new domains - such as YourCompany.com - use a website of one of the companies offering such services. To delegate bought address or already owned domain, you need to - when registering a domain or changing its delegation (if the domain is already reserved) - enter:

Primary DNS: dns1.iai-system.com
Secondary DNS: dns2.iai-system.com

After the reservation or change of the domain delegation, please visit the ADMINISTRATION module \ Domain, SSL, redirects and system services management and add the domain to correctly operate your store.

More information about domains, you will find on "Domains - how to install them?".

SHOP MASK

If you ordered a shop mask design, please send us the guidelines. To send guidelines to the shop mask send a ticket directed to the graphics department. Without guidelines, we are not able to prepare a project of your store mask. Therefore, until the time of receiving the finished design guidelines any further steps to run the store will be suspended.

If you are preparing the mask design on your own, send it as a PSD file. Do not forget to include fonts used in the project and logos, preferably in EPS format. After checking the correctness of the design, a task will be added to encode the shop mask.

At this time, your shop has the STANDARD mask installed. If you chose this graphics package graphics, it is possible that you will want to change the currently installed STANDARD mask to another or check for newer versions and automatically update them. You can do so by using the Mask change, update, edition and translation tool in the Administration Panel, Moderation tab.

We look forward to further fruitful contact through the tickets, by which we will correspond with you. At the planning stage, please send guidelines to the appearance of the store or agree on our proposals. After approval of the project, we will create the shop mask. Time of creation of the shop mask is dependent on special requests and the number of stores being made in parallel. Usually this time varies, depending on the implementation of the selected graphics variant and whether you have a well prepared project.

STANDARD mask and administration panel are, however, fully functional even without a completed shop mask. So do not waste your time and start as soon as possible to complement all the necessary information. First, start with the PRODUCTS tab, which will help you to create your on-line offer. After the shop mask has been created properly, it will replace the STANDARD mask and all the entered information will not be erased. Parallel work with our webmasters will significantly speed up the moment of starting to sell.

WHERE SHOULD I START CONFIGURATION PROCESS?

To make start easy to you, we have prepared Quick Start Guide, which will guide you through the setup process of a new and fresh administration panel, and will help you in configuring it properly.