Yes. This operation is exactly as safe as any other bank transfer, and even more so because the customer will not make a mistake by entering an incorrect account number or amount.
If not, the money does not disappear from our account, but is not visible in the system. The transfer simply goes to the account with the wrong description, which prevents its automatic identification. We can then assign such payment manually. For this purpose, please add a ticket in which:
Based on these two pieces of information, we will find this payment and add it to the store. After identifying such a payment, we do not return it to the customer's account or transfer it directly to the store's account, only the payment is credited as normal to the customer's order. The resulting overpayment is settled directly by the store. You decide whether you want to transfer funds to the customer's account or include them in the customer's balance for future orders.
In practice, the balance refund procedure is as follows:
1. Please add a ticket stating the amount to be withdrawn. Please remember that:
2. After determining the amount to be refunded, we prepare a correcting VAT invoice and send it to the store's address (if it is to be a different address, please indicate it in the ticket).
3. We always send two copies of the corrective VAT invoice. Please sign it legibly in the appropriate place and send ""one"" copy back to us.
4. After receiving this copy, we process the transfer and deduct the funds from your balance.
The cost of this operation is £6/8€/$10 net.
The cash back operation is currently only possible for credit cards. Cash back performed from the administration panel will result in an order to transfer funds to the customer's card directly from the IAI balance, if you do not have enough in a given currency in your IAI balance to cover the refund, such an operation will not be possible and you should then proceed as in PayByLink refund case.
In the case of PayByLink, in order to return the money to the customer, you must make a bank transfer to their account. In CSC you can check exactly from which account and with what data the transfer was sent. However, we do not recommend transferring to such an account. The customer should always indicate the account to which they want to receive the refund. We strongly recommend that you always ask the customer to provide the account number to which the money should be returned to be sure. Transferring money without checking the account number may lead to a refund, for example, to the person whom the customer asked for a transfer or to the payment intermediary. In this case, when the customer will not be able to recover the money, they may submit a justified request for a re-transfer.
In the case of contracts with banks on PayByLink, it does not matter, as with credit cards, whether the order is completed or not. Banks do not insure such transactions. It is important whether the money has been sent correctly or not. Therefore, requests for commission cancellation may be submitted to IAI only in the same situations as in the case of banks, i.e. payments were not made correctly and the fee was charged. The mere fact of canceling the order, returning the goods is not a reason for a refund, the fee for a correct transfer.
By the way, we encourage you to transfer payments to the client's balance. Thanks to this, you will avoid transferring money over and over again, and customers will automatically have reduced fees for the next order.
However, please note that we will not consider cases in which the delay in the transaction is shorter than 2 weeks from the declared time.
If there is a real suspicion that the seller is breaking the law, the matter should be reported to the appropriate authorities dealing with their resolution.
Yes, it is possible. The condition is to have several verified bank account numbers. If you want to verify another account, pay any invoice from it, or transfer the CSC balance from it using the regular transfer option. Once your new account has been verified by us, you will be able to set it up as a withdrawal account for the selected store. You can assign accounts to stores in the administration panel by going to the ''Customer Service Center / Account Management’’.
To start accepting payments in these currencies, all you need to do is add them in the administration panel of your store as billing currencies, and customers buying in these currencies will be able to pay for the order right away.
To be able to withdraw funds to your own account, do not forget to define a separate currency account for each currency in CSC. These accounts will receive funds for orders in selected currencies.