Are you experiencing urgent technical problems?

If you encounter an urgent issue outside working hours of our helpline, please send an e-mail to admin@idosell.com. This will ensure the fastest assistance in case of an urgent problem.

Support and help with starting and running an online store

IdoSell Shop creates IT solutions which automate processes and liberate you from repetitive tasks, leaving you more time for creativity. The idea behind IdoSell Shop is to provide an ecosystem which is maintenance-free.

Full technical support and help with starting and running an online store

A recipe for a profitable online store consists of not only efficient and functional software, but also time required for preparing the offer, maintaining a good relationships with clients and external service providers. We are aware of these needs, so we develop IdoSell Shop in such a way that its handling requires the as little of your precious time as possible.

Telephone helpline

Our Sales and Support departments are at your disposal. By calling our helpline, you can get immediate information about our system and other urgent matters, we will also quickly answer any of your simple questions. We are at your disposal from Monday till Friday from 8 a.m. to 6 p.m. GMT

Learn more


Support tickets

As our client, you get a free access to our ticketing system. They are available around the clock and enable quick and easy communication with all IdoSell Shop employees and tracking progress of your commissions. The ticketing system is available in your Customer Service Center (CSC).

Learn more


Training sessions (also remote)

If you would like to learn more about the system quickly and implement IdoSell Shop efficiently, you can sign up for a training session conducted by our engineers. You can attend the training in person or opt for an online session. We share our knowledge to help you conduct better sales.

Arrange a training session


IdoSell Shop Blog

Subscribe to IdoSell Shop news. You will be notified about new system features as they appear, see how they work and what benefits they bring. You will get access to useful guides for online merchants, released regularly. You can also have a look at our company reports which are published every month.

Visit our Blog


Remote Support

Upon your request we can connect to your computer remotely, for example in order to help configure a supporting application or to conduct remote training. It is especially convenient in a situation when you need some quick help or you would like to receive some training without the need of leaving your home.

Learn more


Don't know where to start?

The IdoSell Shop Quick Start Guide contains the most important information about the first steps that should be made after the administration panel installation. If you don't know where to start, have a look at the Quick Start Guide.

Learn more


Only IdoSell Shop offers so many features for no additional charges!:

Full support with the implementation process.
Free and automatic updates installed directly in each administration panel.
Free access to the unique IdoSell Shop Ticketing System.
Support with external system integrations In justified cases we represent our clients externally, for example in cases concerning technical aspects.
Modern, efficient and secure servers, crucial for conducting internet sales. If our system does not work efficiently enough, we take care of it and quickly solve the problem.
Protecting our servers from attacks and providing maximum security of data stored in the system.
Ensuring continuity of services, assistance in resolving critical situations, development and adjusting the system to the needs of our clients.
Maintenance of your shop front - simply order desired changes and they will be implemented in your templates. We put an end to hundreds of commissions for preparing banners or a redesign of the shop. We offer lower prices than other design agencies.
System maintenance - if you need a new functionality, you do not need to search the internet to find a good programmer who will implement changes in your system. It is better to order it from a place in which your system is developed. Thanks to this approach, all modifications and updates are compatible with each other and are under a guarantee just like the rest of the system. If the system is updated, we perform it in such a way that it does not collide with the already implemented facilitations.