Unique support as part of the subscription
In IdoSell, you get free access to expert materials in our Knowledge Base and chance to speak with our specialists, who always provide quick and remote assistance. You can reach our Support center, either 24/7 via messages (ticketing system) or an audio / video call during working hours of Cusomter Service Center. All you need to do is choose the subject and connect with an expert in a given field and obtain the most specific help.
Take benefit of over 22 years of experience
We are aware that not all matters can be settled "on the spot", during a conversation with Support. Therefore, in addition to the hotline, we offer all our clients the opportunity to schedule a training. During such meeting, we can cover the system configuration, help you develop a marketing strategy, implement individual solutions, as well as suggest the best solutions tailored to your business.
Expert knowledge from IdoSell
In addition to contacting our specialists, you get access to the Knowledge Base, where you will find many expert materials in the form of articles and videos. You will learn, among other things, how to configure the online store.
Stay up to date with news and market trends
IdoSell is a constantly evolving online store. New features are implemented very often, so it is worth knowing how to use them. We describe all the news on the blog and send a summary of them in a weekly newsletter. We encourage you to follow these channels to be always up to date and take into account the changes we make in our work.
All stores in IdoSell are monitored 24/7
In the event of system unavailability, database errors, or other bugs preventing the use of the service outside of support hours , please contact the administrators who monitor the systems 24/7.
